The CAWCD Board of Directors has formed a Customer Service Task Force with the objective of identifying actionable improvements to CAP customer service processes.
The Task Force, co-chaired by CAWCD Board President Lisa Atkins and Board Member Benjamin Graff, is working with an external consultant to assist with this effort. The consultant has developed a six-month roadmap for the Task Force, beginning with a robust discovery phase to gather information and feedback.
“We are focusing on processes, not specific outcomes or decisions,” says Graff. “We believe by improving processes, we will, in turn, produce higher quality outcomes, with improved transparency and better understanding.”
As part of the discovery phase, the Task Force has launched a survey to gather input. You are invited to complete the survey, which will be open through March 30. For the Board to constructively address improving CAP customer service, it will be helpful to know from your perspective what is working and what can be improved.
Says Atkins, “We encourage everyone to participate in the survey. The Task Force members are looking forward to hearing from customers, stakeholders and the public about CAP’s customer service and then using that feedback to make improvements in how we serve you.”
Formal open public meetings of the Task Force will begin in April, once the discovery phase is complete. Meetings are currently scheduled for:
- Thursday, April 19, 1 p.m.
- Thursday, May 17, 2 p.m.
- Thursday, June 21, 1 p.m.
All meetings will be held at CAP headquarters in Phoenix and livestreamed to CentralArizonaProject.com. Videos will also be posted on the website following the meetings.
(View the Customer Service Task Force introductory video.)