Enhancements resulted from Customer Service Task Force recommendations
4/24/2019

If you regularly attend CAWCD Board meetings – or even if you’re just thinking about it – you’ll be interested to learn about two new process enhancements to make planning and participating even easier.

CAWCD Board Now Accepting Electronic Blue CardsBoth changes were made as a result of the Board’s Customer Service Task Force recommendations.

Electronic Blue Card

Beginning today, the CAWCD Board will be accepting electronic public testimony (blue cards) up to one hour prior to each meeting. Blue cards are forms used to request to speak at CAWCD board and committee meetings. 

The link to the electronic blue card form will be on the CAP webpage corresponding to each board meeting. By filling out the electronic form, you can: 1) remotely submit a comment for the record; or, 2) request to address the board in person at the public meeting.

To ensure your comments are received and processed, please be sure to submit at least one hour prior to each meeting. Electronic cards received after that time will be considered, if seen, at the discretion of the Board member chairing the meeting. Paper public testimony (blue cards) will continue to be available at the meeting, if needed.

“Our customer service efforts are focused on continuous improvement,” says Lisa Atkins, CAWCD Board President. “Offering this electronic option gives a nod to the changing times and will hopefully make commenting more convenient for our audiences who would typically travel a great distance to do so. We’re looking forward to seeing this improvement in action at our next Board meeting.”

45-Day Look Ahead

A new CAP webpage includes upcoming agenda items anticipated to come before the Board within the next 45 days. This page was added to give more advance notice of issues to stakeholders and the public.

Items listed on the Look Ahead page are tentative and for information only. Formal agendas will continue to be posted on the Board Meetings page seven days prior to each meeting.

“These two new improvements – electronic blue cards and the 45-Day Look Ahead – are an innovative approach to increase efficiency and engagement,” says Ben Graff, CAWCD Board member who co-chaired the Customer Service Task Force along with President Atkins. “We want to hear from our customers and stakeholders and are hopeful these additions will give them the information and tools to reach their goals more effectively and efficiently.”


Click here to sign up for CAP News, a once a week email which contains information about the issues and concerns to CAP and its stakeholders.