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Central Arizona Project (CAP) delivers the majority of Arizona's Colorado River allocation to more than 5 million people throughout central and southern Arizona. CAP is committed to efficiently and cost-effectively accomplishing this critical mission. To ensure the organization meets its business goals, CAP developed a "Continuous Improvement Program" which sets personal and professional challenges for its employees to meet.
In 2013, CAP exceeded each of the improvement goals. These include:
- Deliver CAP's full annual share of the Colorado River to the satisfaction of CAP's customers and stakeholders.
Result: CAP diverted more than 1.65 million acre-feet (nearly 540 billion gallons) off the Colorado River, more than 103% of its annual goal.
- Control costs and promote rate stability
Result: CAP's operating expenses and capital expenditures ended the year within its rigorous management objectives.
- Maintain and improve CAP infrastructure through reliability-centered maintenance
Result: CAP exceeded this goal by limiting unexpected outages, ensuring all facilities were available more than 98% of the time for operations and scheduled maintenance. Also, CAP surpassed its stringent internal maintenance benchmarks.
- Increase safety awareness, manage safety performance and promote safe, responsible behavior
Result: CAP's safety program exceeded the 2013 goal by successfully minimizing preventable accidents and reducing their severity, achieving its best safety performance in CAP's history.
According to CAP President Pamela Pickard, "CAP's success in meeting its annual goals reflects the dedication by our staff and Board to provide reliable, affordable water supplies. Our ability to meet our obligations is a product of maintaining the integrity of our physical system, the health and safety of our employees and our ongoing, positive relationship with our customers.