In November 2017, CAWCD Board President Lisa Atkins announced the formation of a Customer Service Task Force, to be co-chaired by Lisa Atkins and Ben Graff and comprised of CAWCD Board Members. The objective of the Task Force is to identify actionable improvements to CAP customer service processes. The focus will be on processes, not specific outcomes or decisions, although improved processes will produce higher quality outcomes with better transparency, understanding and buy-in.

Under the direction of Co-Chairs Atkins and Graff, CAP hired a third-party consultant, Jeanne Schulze, to assist the Task Force with our efforts. Ms. Schulze began working in January 2018 and has developed a six-month roadmap. Her work will begin with a robust Discovery Phase in which Ms. Schulze will gather information and feedback from the CAWCD Board, stakeholders and staff.

The Task Force will begin formal open public meetings in April, once the Discovery Phase is complete.


Co-Chairs: Lisa Atkins, Ben Graff
Members: To be determined


Click here to take a survey to provide input to the Customer Service Task Force. Your input will assist the CAWCD Board Members when they begin formal meetings in April.



At this time, three meetings are anticipated. The proposed meeting schedule* is:

  • Thursday, April 19, 2018 at 1:00pm at CAP Headquarters
  • Thursday, May 17, 2018 at 2:00pm at CAP Headquarters
  • Thursday, June 21, 2018 at 1:00pm at CAP Headquarters

*meetings are subject to change